Ecosystem Alchemy Pty Ltd (“Ecosystem Alchemy”, “we”, “us” or “our”) respects your privacy. This policy explains what personal information we collect when you use ecosystemalchemy.ai, why we collect it, how we handle it and the choices available to you.
We collect only what we reasonably need. We do not sell your personal information or use it for cross-site advertising.
Who we are
Ecosystem Alchemy is led by founder Rhody Hill, with Principals Tara Ridley and Renee De Laine. The business and this website are operated by Ecosystem Alchemy Pty Ltd (ABN 75 695 936 826), an Australian company based in New South Wales.
For privacy questions, requests or complaints, email contact@ecosystemalchemy.ai.
What we collect
Information you give us
When you submit our contact form, we collect:
- your name;
- your email address;
- your company;
- your role, if you choose to provide it; and
- your message.
If you correspond with us after submitting the form, we also collect the information contained in that correspondence.
Please do not submit sensitive information, such as health information, financial account details or government identifiers, through the contact form. We do not need this information to respond to a general enquiry.
We do not collect payment details through this website.
Information collected automatically
When you visit the site, our hosting and analytics providers may automatically process technical information such as:
- your IP address;
- the pages you visit;
- the page that referred you to the site;
- your approximate location;
- your browser, operating system and device type; and
- site-performance measurements.
We use Vercel Web Analytics and Speed Insights to understand how the site is used and how well it performs. Vercel Web Analytics does not use cookies and provides us with aggregated, privacy-focused reporting. We do not use this information to identify you or track you across different websites.
Our analytics may also record site interactions, such as whether the contact form was successfully submitted. We do not include the contents of the form or your contact details in these analytics events.
How we use your information
We use the information you provide to:
- respond to your enquiry and correspond with you;
- discuss or provide advisory services you ask about;
- maintain appropriate business and correspondence records;
- protect the site and investigate suspected misuse; and
- meet our legal and regulatory obligations.
We use technical and analytics information to:
- operate, secure and maintain the site;
- understand which pages and content are useful;
- measure site performance; and
- diagnose and correct technical problems.
We will not use your personal information for an unrelated purpose without first telling you and, where required, obtaining your consent.
Cookies and browser storage
The site does not use advertising or cross-site tracking cookies.
The site may use local browser storage to remember functional preferences, such as the audience perspective you select during a browsing session or your light/dark appearance preference across visits. This information remains in your browser and is not used to identify you or track you across other websites.
You can configure your browser to clear or block browser storage. Some functional preferences may not persist if you do.
Who we share information with
We do not sell your personal information or share it with third parties for their own marketing.
Your enquiry may be read by our founder and by the Principals and other associates engaged by Ecosystem Alchemy Pty Ltd, so that the right person can respond. They may use your information only to respond to you and to provide our services.
We use a small number of service providers to operate the site and respond to enquiries. These currently include:
- Vercel, for website hosting, Web Analytics and Speed Insights;
- Resend, to transmit contact-form enquiries by email; and
- our email service provider, to receive and store correspondence.
These providers process information only as needed to provide their services and are subject to their own privacy and security obligations.
We may also disclose personal information:
- to professional advisers where reasonably necessary;
- to protect our rights, safety or property, or those of another person;
- in connection with a business restructure, transfer or sale; or
- where required or authorised by law.
Overseas processing
Some of our service providers are based in, or process information in, the United States. Personal information submitted through the site may therefore be transferred to and stored outside Australia.
We take reasonable steps to select reputable providers and protect personal information processed overseas. Privacy protections and legal rights in another country may differ from those available in Australia.
How long we keep information
We retain enquiry correspondence for as long as reasonably necessary to:
- respond to and manage your enquiry;
- manage any resulting business relationship;
- maintain appropriate business records;
- meet legal and regulatory requirements; and
- resolve disputes.
Copies may remain temporarily in routine backups or service-provider systems after deletion from our active records. We periodically delete or de-identify information that we no longer reasonably need.
You may ask us to delete your information. We will consider the request and delete information where reasonably practicable, subject to any legal, contractual, security or record-keeping reason that requires us to retain it.
Security
We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
No method of transmission or electronic storage is completely secure. Although we work to protect your information, we cannot guarantee absolute security.
Access, correction and deletion requests
You may ask us to:
- tell you what personal information we hold about you;
- provide access to that information;
- correct information that is inaccurate, incomplete or out of date; or
- delete information we no longer need to retain.
Email your request to contact@ecosystemalchemy.ai. We may need to verify your identity before acting on it.
We will respond within a reasonable period. If we cannot fulfil a request, we will explain why, subject to any legal restrictions.
Links to other sites
Our site links to third-party websites, such as our Principals’ LinkedIn profiles. We do not control those websites and are not responsible for their content, security or privacy practices. We encourage you to review their privacy policies before providing personal information.
Children
This site is intended for a professional and business audience. It is not directed at children, and we do not knowingly collect personal information from anyone under 18.
If you believe a child has submitted personal information to us, contact us so that we can investigate and, where appropriate, delete it.
Changes to this policy
We may update this policy when our practices, service providers or legal obligations change.
The current version will always be published on this page. The “Last updated” date at the top shows when it was most recently revised.
Contact and complaints
For a privacy question, request or complaint, email contact@ecosystemalchemy.ai.
Please describe your concern and provide enough information for us to investigate it. We will acknowledge your complaint and aim to respond within 30 days.
If you are not satisfied with our response, you may be able to raise the matter with the Office of the Australian Information Commissioner.